Shopify store
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Behavior. This page is ready
Behavior
Control how your storefront assistant responds, guides, and prioritizes help.
Shopify connection needed for live support
WarningSetupYou can still shape the assistant here. Live order and catalog signals turn on after the store connection is ready.
Live signals mode
WarningOperationalThe page uses available store data. Preview mode is always available for safe checks before launch.
Next check: customer support flow
InfoRecommendedRun a short preview to confirm quick actions and order tracking feel right before launch.
Next: Connect store
Connect Shopify so the assistant can use catalog and order lookup signals.
Quick Actions
Info5 actionsChoose which customer quick actions appear first so shoppers can solve common requests faster.
Self-service rules
Configure how "Track my order" verifies customers and returns order status in the widget.
Conversation behavior
Control how quick actions, self-service, and free-form chat work together.
Persistence topology has not been verified yet. Durability depends on deployment storage configuration.
Shopping in chat
SuccessEnabledTurn the assistant into a sales surface with product cards and real cart actions that stay inside the conversation.
Behavior preview
AttentionOrder lookup unavailableCustomer view. Preview how shoppers will encounter quick actions, order tracking, and return-to-chat behavior.
Lookup check mode helps validate customer support flows before launch.
Order lookup status source: Configuration-based status.
Behavior readiness
Operational checks that indicate how much assistant behavior can be automated today.
Lookup check mode and preview mode are both supported. Lookup checks depend on current connection health, so keep preview mode enabled for safe testing.